All standard UK orders are delivered by Royal Mail 1st Class
UK customers can expect to receive their order within 3/5 working days. Alternatively overnight delivery is also available. Please see details below.
Orders to Southern Ireland, Europe and the Rest of the World are sent via Airmail and can take 5 working days plus to arrive.
Next Working Day Delivery (UK Customers Only)
For an additional fee we can send your order by Special Delivery, which guarantees it will arrive next working day (subject to stock availability).
These orders must be placed before 1:00pm, Monday-Friday, to guarantee next working day delivery.
Special Delivery Exceptions:
•Orders placed after 1:00pm - will arrive the second working day.
Please note: A signature will be required upon delivery, please ensure someone is available to sign for your parcel.
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.
Please contact us by calling us within 7 working days of delivery, to notify us of your intention to return the goods (we will allow a further 28 days to send goods back thereafter). If you are looking to exchange any items no further postage and packaging charges will be incurred.
If you are returning all the items you have ordered, we will also refund your standard postage and packaging costs, as long as you contact us within 7 days of receiving your order to let us know. You will still have 28 days to return your order to us in this case.
We are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.
Customs and import duties
Returns & Refunds
Please contact us in writing within 7 working days of delivery to notify us of your intention to return the goods (we will allow a further 7 days to send goods back thereafter).
P&P and returns postage are all direct costs and we regret that they cannot be refunded, unless the item is faulty. However, you will not be asked to pay additional postage if you request an exchange.
Please note: Refunds will only be processed upon receipt of returned goods.
Returns from overseas
When returning goods from overseas, please ensure that all parcels are securely sealed and are only returned on a standard airmail service; and always obtain a certificate or receipt of posting.