All UK orders are delivered by 1st Class Royal Mail.

UK customers can expect to receive their order within 2/3 working days. Alternatively overnight delivery is also available. Please see details below.

Orders to Southern Ireland, Europe and the Rest of the World are sent via Airmail and can take 5 days plus to arrive.

Royal Mail Special Delivery (UK Customers Only)

For an additional fee we can send your order by Special Delivery, which guarantees it will arrive next working day before 1pm (subject to stock availability).

These orders must be placed by 2:00pm, Monday-Friday, to guarantee next working day delivery.

Special Delivery Exceptions:

•Orders placed after 2:00pm - will arrive the second working day.
•Orders placed on a Friday - are guaranteed for Monday but maybe delivered on Saturday.
•Orders placed on a Saturday, Sunday or a Bank Holiday - will arrive the second working day.
•There are no deliveries on a Bank Holiday.

For more information on Special Delivery visit
http://www.royalmail.com/portal/rm/content1?catId=400026&mediaId=22700558

Please note: A signature will be required upon delivery, please ensure someone is available to sign for your parcel.

Postage & Packaging Fees 

Customs and import duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Christmas Delivery Information

Our opening hours during the festive season

Special 'Next Day' Delivery - Christmas & New Year

Orders placed after 1pm on Thursday 29th December will be processed on Friday 30th December and delivered on Tuesday 3rd January 2012.

Orders placed after 12 noon on Friday 30th December will be processed upon our return on Tuesday 3rd January and will therefore  arrive at their destination on Wednesday 4th January 2012.

 Returns & Refunds

We are happy to exchange goods or refund your money if you are not entirely satisfied with your purchase. We kindly ask that items are returned in a saleable condition; and in their original packaging, since  we cannot refund or exchange goods which have been used. Garments must be returned unworn and unwashed; with all labels intact within 28 days.

Please contact us in writing within 7 working days of delivery to notify us of your intention to return the goods (we will allow a further 21 days to send goods back thereafter). If you are looking to exchange any items no further postage and packaging charges will be incurred.

If you are returning all the items you have ordered, we will also refund your standard postage and packaging costs, as long as you call us on 0844 669 5166 within 7 days of receiving your order to let us know. You will still have 21 days to return your order to us in this case. 

Returns from overseas

When returning goods from overseas, please ensure that all parcels are securely sealed and are only returned on a standard airmail service; and always obtain a certificate or receipt of posting.

Please note: We are unable to accept parcels that have been returned to us by a courier, insured postal service or any other service that requires a signature upon receipt.
 
  

Customs and import duties
If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.

Returns & Refunds

Our Guarantee
We are happy to exchange goods or refund your money if you are not entirely satisfied with your purchase. We kindly ask that items are returned in a saleable condition; and in their original packaging, since  we cannot refund or exchange goods which have been used. Garments must be returned unworn and unw

Please contact us in writing within 7 working days of delivery to notify us of your intention to return the goods (we will allow a further 7 days to send goods back thereafter). 

P&P and returns postage are all direct costs and we regret that they cannot be refunded, unless the item is faulty. However, you will not be asked to pay additional postage if you request an exchange.

Please note: Refunds will only be processed upon receipt of returned goods.
Royal Mail - Claims for lost parcels cannot be accepted without proof of postage, which can be obtained free of charge from your post office.

Returns from overseas

When returning goods from overseas, please ensure that all parcels are securely sealed and are only returned on a standard airmail service; and always obtain a certificate or receipt of posting.

 
Please note: We are unable to accept parcels that have been returned to us by a courier, insured postal service or any other service that requires a signature upon receipt.